Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Elara platform available at use-elara.com (“Service”), operated by Elara. By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements. The Service is intended for business use only.

2. Account Registration

You are responsible for:

• Providing accurate registration information
• Keeping your password secure and confidential
• All activity that occurs under your account
• Notifying us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms.

3. The Service

Elara provides AI-powered automation tools that connect to your third-party business accounts (Gmail, Google Calendar, Facebook, Instagram, WhatsApp) and act on your behalf to:

• Read, draft, and send emails
• Create and manage calendar events
• Receive and reply to social messages
• Generate written content

You authorise Elara to take these actions only to the extent of the permissions you explicitly grant when connecting each platform.

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or bulk commercial messages in violation of applicable law
• Harass, threaten, or deceive any person
• Impersonate any individual or entity
• Violate Meta Platform Policies, Google API Services User Data Policy, or any other third-party platform terms
• Engage in any activity that is illegal or harmful
• Attempt to reverse-engineer, scrape, or disrupt the Service
• Use the Service for political campaigning or targeted advertising

We reserve the right to suspend your account immediately if we detect violations.

5. Third-Party Platforms

The Service integrates with platforms owned by third parties (Meta, Google, Stripe, etc.). Your use of those integrations is also governed by each platform's own terms and policies. Elara is not responsible for changes to third-party APIs, access revocations, or actions taken by those platforms. You are responsible for ensuring your use of those integrations complies with their policies.

6. AI-Generated Content

The Service uses large language models (including Anthropic's Claude) to generate replies and content. You acknowledge that:

• AI-generated content may contain errors or inaccuracies
• You are solely responsible for reviewing and approving AI-generated messages before relying on them
• You are responsible for all messages sent on your behalf through the Service, whether AI-generated or manual
• Elara does not guarantee the accuracy, appropriateness, or legal compliance of AI-generated content

7. Subscription & Billing

• The Service is offered on a subscription basis with plans as described on our pricing page
• Subscriptions automatically renew unless cancelled before the renewal date
• All fees are non-refundable except as required by law or as explicitly stated in our refund policy
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in suspension of your account

8. Intellectual Property

Elara retains all rights to the Service, software, design, and trademarks. You retain ownership of your data and content. By using the Service, you grant Elara a limited licence to process your data solely to provide the Service.

You may not copy, modify, distribute, or create derivative works of any part of the Service without our written consent.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELARA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

11. Indemnification

You agree to indemnify and hold harmless Elara and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may cancel your account at any time. We may suspend or terminate your access at any time for violation of these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 8–11 survive termination.

13. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email. Continued use of the Service after changes take effect constitutes your acceptance.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Elara is registered, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

15. Contact

For legal enquiries regarding these Terms:

Elara
Email: legal@use-elara.com
Website: https://use-elara.com